PENTLAND TRAVEL CONSULTANCY
WHO WE WORK WITH
Travel Agents, Tour Operators, Destination Marketing Organisations, and the wider Travel Industry.
WHAT SERVICES WE OFFER
Business Consultancy, Product & Sales Training, Travel Trade Representation, and Mystery Shopping.
WHAT VALUE WE ADD
Professional, hands-on approach built on decades of leadership and management insights from within the Travel Industry
ABOUT US
DECADES OF SUCCESS IN TRAVEL LEADERSHIP - NOW HELPING YOU SUCCEED.
With over four decades in the global travel sector - including leadership roles at Thomas Cook, Expedia, and Travel Solutions - Philip Pentland brings deep insight into what drives growth, operational excellence, and customer loyalty. Pentland Travel Consultancy translates that experience into tailored strategies that deliver measurable results for modern travel businesses.
OUR SERVICES
STRATEGIC GROWTH
Helping travel businesses identify untapped opportunities, refine their positioning, and build sustainable growth strategies
OPERATIONAL EFFICIENCY
Streamlining operations, technology, and processes to improve margins, reduce waste, and enhance productivity.
CUSTOMER EXPERIENCE TRANSFORMATION
Designing seamless, modern customer journeys that increase satisfaction, retention, and advocacy.
OUR KEY SKILLS AND SERVICES
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Strategic Planning
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Travel Trade Representation
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Operations Management
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Employee Motivation
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Business Development
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Digital Customer Journeys
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New Technology Integration
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People Leadership and Development
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Mystery Shopping Programmes
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Customer Relations Management
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Change Management
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Product & Sales Training
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Project Management
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Brand Development
THE RESULTS YOU CAN EXPECT
Our consulting partnerships are designed to deliver tangible and measurable outcomes that strengthen your travel business from the inside out. From aligning strategic vision with operational reality to creating memorable customer journeys, we focus on producing real-world improvements that move the needle. By leveraging decades of hands-on experience, we help clients realise sustainable growth, elevate their brand reputation, and gain a competitive edge in a rapidly evolving industry.
Increased revenue growth and market share.
Improved customer satisfaction and rates.
Streamlined operations with efficiency
Stronger brand positioning in market.
EXPLORE OUR TRAVEL INDUSTRY INSIGHTS
EVOLVE, EXCEL, EXPLORE: THE FUTURE OF TRAVEL BUSINESS STARTS HERE
WHAT OUR CLIENTS SAY
“Philip’s expert guidance completely transformed our customer experience strategy. In just six months, we achieved a remarkable 25% surge in repeat bookings and built stronger, lasting customer loyalty. ”
River Watts
“Pentland Travel Consultancy’s strategic guidance empowered us to successfully launch operations in two new countries within just six months — effectively doubling our global footprint and accelerating our international growth.”
Ash Marcus
“Outstanding strategic insights that completely transformed our operations, enhanced efficiency across all departments, and drove significant, measurable business growth.”
Jamie Lane
GET IN TOUCH
United Kingdom
Pentland Travel Consultancy
Philip Pentland
With decades of leadership in the travel industry, Philip provides trusted, strategic support for travel agencies, tour operators, and destination organisations looking to evolve and grow.